Privacy

Information we collect

We may collect the following types of personal information:

• Name, email address, phone number, and business name
• Postal or billing address
• Payment information (processed securely via third-party providers)
• Website usage data via cookies and analytics tools (e.g. IP address, browser type, pages visited)
• Project briefs, design preferences, and content you provide for website development

We collect this information when you contact us, request a quote, engage our services, or interact with our website.

How we use your information

Your information is used to:

• Provide, manage, and improve our web design and development services
• Communicate with you about projects, quotes, and invoices
• Process payments and maintain business records
• Send relevant updates or promotional material (only with your consent)
• Comply with legal and regulatory obligations

Disclosure of your information

We do not sell or rent your personal information. We may share it with:

• Trusted third-party service providers (e.g. hosting providers, payment processors, accounting software) who assist us in delivering our services
• Professional advisors such as accountants or legal counsel, where required
• Government or regulatory bodies if required by law

Any third parties we engage are required to handle your information in accordance with applicable privacy laws.

Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you. You can disable cookies through your browser settings; however, some features of our website may not function as intended.

Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Data is stored securely using reputable cloud-based platforms. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Overseas disclosure

Some of the third-party services we use (such as cloud storage or analytics platforms) may store or process data outside of Australia. We take reasonable steps to ensure these providers handle your data in accordance with the Australian Privacy Principles.

Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

Marketing communications

If you have opted in to receive marketing emails or newsletters from us, you may unsubscribe at any time by clicking the unsubscribe link in any communication or by contacting us directly. We will not send you unsolicited marketing material.

Complaints

If you believe we have mishandled your personal information, please contact us first and we will do our best to resolve the issue. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website, with the effective date noted at the top.